TECHNICAL SUPPORT
Suppose, your software solution has just been released and here’s a mishap: you either decide to implement new features or after server/browser updates, users accidentally detect a couple of bugs which must be fixed. If you are not an expert developer yourself or didn’t take any part in the project creation whatsoever, then personally figuring out what and where to change and correct isn’t an easy task. The most reasonable thing to do in this case would be the employment of IT companies services
Tech support service implies primarily:
- Implementation of small corrections for an app or website after the release;
- Prompt bug fixing;
- Consultation as to any technical questions.
As a result, you will not have to suffer through the wait for developers to find some spare time for your project (as it would happen in case if you don’t ‘book’ the man-hours beforehand). This allows for dramatically reducing expenses related to your business downtime due to the non-functioning (or incorrectly functioning) application or website.
KEY BENEFITS OF WORKING WITH US
NON-STOP DEVELOPMENT
We provide you with experts that specialize in and are focused only on bug fixing.
RESPONSIBILITY
Ensuring complete functional capacity of the application.
LONG WARRANTY PERIOD
Fixing revealed bugs within 6 months after the project is finished.
NO LOSSES
We always offer improvements in exchange for the unused technical support hours.
TRANSPARENT ACCOUNTABILITY
Using an internal time-tracking system excludes any misunderstandings.
FREE CONSULTATIONS
Technical support includes constant communication with the Project Manager.
THE WORKFLOW:
- Agreeing on the format of determining the tasks and their priorities;
- Signing the agreement and receiving the prepayment for the agreed number of hours;
- Working on the current improvements and fixing the bugs;
- Reporting on fulfilling the tasks and the time spent at the end of the month.
Our pricing models
Fixed price
TIME & MATERIAL
